Refund & Cancellation Policy

1. Nature of Digital Goods

All products sold on Studya — including chapterized video modules, downloadable project files, source code repositories, and eBooks — are intangible digital products that are instantly provisioned to your student account upon confirmation of payment.

2. Eligibility for Refunds

You are entitled to a full refund within 7 calendar days of purchase under the following circumstances:

• Technical Failure / Non-Delivery: The purchased modules or eBooks failed to unlock on your account due to a platform server issue, and our technical team cannot resolve the access defect within 24 hours of notice.
• Duplicate Billing: Your card, UPI, or bank account was charged multiple times for the exact same order due to payment gateway transmission glitches.
• Unconsumed Purchase Defect: If you enrolled in error and have not marked any lessons as complete or downloaded associated code assets within 48 hours of purchase.

3. Non-Refundable Scenarios

To prevent fraud and preserve the integrity of our affiliate program, refunds will not be granted in the following scenarios:

• You have already watched or marked complete more than 25% of the unlocked lessons.
• You confirmed satisfaction with the purchase via the student dashboard.
• More than 7 calendar days have elapsed since the date of the transaction.
• Account termination due to violation of our Terms of Service (such as account sharing, unauthorized scraping, or video piracy).
• Purchases made using promotional or bonus Studya Coins.

4. Impact on Referral Commissions & Studya Coins

When a cash purchase is refunded:

• Any 71% referral commission credited to the referrer for that transaction is automatically reversed from the referrer's wallet ledger in accordance with our anti-fraud rules.
• Any 11% Studya Coins cashback credited to the purchaser for that transaction is deducted from the purchaser's coin balance.

5. Refund Processing Timelines & Methods

Once your refund request is verified and approved by our support team:

• Refunds are initiated immediately via our payment gateway partner (Cashfree Payments).
• The refunded amount will reflect in your original source payment method (UPI, Debit/Credit Card, or Net Banking) within 5 to 7 business days, depending on your issuing bank.
• No cash refunds or third-party bank transfers are issued outside the original payment gateway channel.

6. Cancellation Policy

Studya courses and eBooks do not involve recurring subscription renewals or auto-debit mandates. All purchases are strictly one-time payments for specific modular levels. Therefore, cancellation of future billings is not required, as no recurring charges will ever be levied without explicit checkout authorization.